Privacy Policy

StudioSharp · en.studiosharp.ru · Last updated: 10 November 2026

1. Who is responsible for your information

This policy explains how personal data is handled when you visit en.studiosharp.ru, contact the store or arrange a purchase of sharpening equipment and accessories.

The policy covers this website and the operator’s handling of related enquiries and orders. External websites and service providers have their own privacy notices. This notice informs you about processing; reading it or continuing to browse does not, by itself, constitute consent to optional processing.

2. Information collected and its purposes

Enquiries and customer support

Your name, email address, telephone number, message and relevant correspondence are used to answer questions, prepare quotations, arrange a purchase and resolve support requests. Information comes from you or a representative acting on your behalf.

Orders and delivery

Buyer and recipient names, contact details, billing and delivery addresses, products, quantities, prices, delivery instructions and order history are used to process and fulfil orders. Business or customs details are requested where needed for the transaction or shipment. If you provide another person’s delivery details, make sure they know that you are sharing them with the store and can read this policy.

Payments, refunds and records

Order references, transaction identifiers, amounts, payment status, receipt details and information necessary to process a refund are used to reconcile payments, issue required documents and handle claims. The payment method and any payment provider are identified in the applicable payment flow. Do not send card security codes, passwords or one-time banking codes to the store. Enter payment credentials only in the designated payment provider’s secure form.

Accounts, sessions and website operation

If you use a customer account, the store processes account identifiers, contact details and information associated with that account. Technical information can include your IP address, browser and device information, request times, requested pages, session identifiers and error or security logs. These data support the basket, sign-in, preferences, troubleshooting and protection against misuse.

Website analytics

The website includes Google Analytics and Yandex Metrica. They can process browser identifiers, device and browser details, IP-related information, referral sources, page views, interactions and shopping events. Yandex Metrica configuration also includes click maps and Session Replay, which can record interactions with page content. Do not enter sensitive information into fields that do not require it. See section 5 for cookie choices and provider information.

The store does not need health information, biometric data or other sensitive personal details to answer an ordinary enquiry or sell equipment. Please limit messages and attachments to what is relevant.

3. Grounds for processing

Information needed to prepare, enter into and perform a purchase agreement is processed for that purpose, including steps you request before an order. Required financial, tax and other records are processed to meet applicable legal obligations. Necessary technical processing supports the operation and security of the store; where applicable, its basis is the operator’s legitimate interest in maintaining a functioning and secure service, subject to your rights.

Optional analytics, advertising or marketing requiring consent must have a separate valid consent. Placing an order is not consent to advertising. Withdrawing consent does not affect processing already lawfully undertaken, or processing that has a separate lawful basis.

The operator is subject to applicable Russian personal data legislation, including Federal Law No. 152-FZ. Where the EU or UK data protection rules apply to a particular processing activity, the relevant additional rights and requirements also apply. This notice does not reduce mandatory rights.

Without the contact, payment or delivery information needed for a requested service, the store may be unable to answer an enquiry, complete an order or deliver it. Optional information should not be made a condition of a purchase.

4. Who may receive information

Information may be disclosed to the following recipients only to the extent needed for the relevant purpose:

• Personnel and service providers supporting the store, website hosting, maintenance and customer communications.
• The payment provider and banks involved in the payment or refund method you choose.
• Postal operators, couriers, delivery partners and customs representatives involved in your shipment.
• Accounting, legal or other professional advisers where needed for records, obligations or claims.
• Google and Yandex for the analytics described in this notice, subject to applicable consent requirements.
• Authorities where disclosure is legally required or has another valid legal basis.

Email sent to the contact address is also handled by Yahoo as the email service provider. If you choose to use WhatsApp, its provider also processes information under its own terms. Use email or telephone if you do not wish to contact the store through WhatsApp.

The operator is established in the Russian Federation. International delivery and the external services listed above may involve recipients and processing in other countries. The providers’ privacy notices describe their own processing. For information about the recipients, destinations and safeguards applicable to your enquiry or order, contact us at polyaninov@yahoo.com. This notice does not itself constitute consent to a cross-border transfer.

5. Cookies and similar technologies

Essential cookies and similar storage support the basket, customer session and sign-in. Optional analytics cookies help measure traffic and understand use of the website. For example, Google Analytics may use cookies beginning with _ga, and Yandex Metrica may use cookies beginning with _ym. Names and expiry periods depend on the service and configuration.

Google Analytics and Yandex Metrica are currently configured to load when a page opens, so information may be sent to these providers before you select a cookie preference. Continuing to browse is not consent to optional processing. You can restrict cookies through your browser and use the provider opt-out tools linked below. Cookie restrictions may affect the basket and sign-in, and do not erase information already collected. Contact us about access, deletion or other privacy requests.

Further information and controls are available from the providers:

• Google Privacy Policy and Google Analytics opt-out add-on.
• Yandex Privacy Policy, Yandex Metrica cookie information and Metrica opt-out information.
• Yahoo Privacy Policy and WhatsApp Privacy Policy.

6. Retention and deletion

Retention depends on the purpose and applicable duties, rather than on indefinite storage of all information:

• Enquiry records: until the enquiry and necessary follow-up are resolved, unless a related contract, obligation or dispute requires further retention.
• Order and delivery records: for fulfilment, returns, warranty service and the relevant period for bringing or defending claims.
• Accounting, tax and legally required transaction records: for the mandatory period applicable to each record.
• Customer account information: while the account is needed; closure does not remove transaction records that must be retained independently.
• Technical logs and analytics: retention depends on the website’s log settings and the settings of the analytics services. Cookie expiry or removal does not delete records already collected. Contact us for the retention information relevant to your request.

When the purpose has ended and no further legal basis requires retention, the data must be deleted or irreversibly anonymised. Data needed for a dispute or legal duty must be restricted to that purpose. Ask the operator for the retention period or criteria applicable to a specific record.

7. Handling and protection

Processing may be electronic or manual and includes collection, recording, organisation, storage, correction, use, necessary disclosure, restriction and deletion. The operator must limit access to authorised people who need it, keep data proportionate to the purpose and apply appropriate organisational and technical protection. HTTPS is used on this website, but no internet transmission or storage system can guarantee absolute security.

8. Your rights and how to contact us

Depending on the law applicable to your data, you may request information about processing, access to your data, correction, deletion, restriction, or an opportunity to object. Where applicable, you may also request data portability and exercise rights concerning solely automated decisions with legal or similarly significant effects. You can withdraw consent to processing based on consent.

Write to polyaninov@yahoo.com with the subject Privacy request. Describe your request and include an order reference if relevant. Do not send a passport copy or excessive personal information unless a proportionate identity check is specifically requested. Requests are handled within the period required by applicable law; where GDPR applies, the usual period is one month, with any permitted extension explained to you.

You may complain to the relevant data protection authority or seek a judicial remedy. For the Russian operator, the supervisory authority is Roskomnadzor. Where EU/EEA or UK rules apply, you may contact the competent authority in your jurisdiction. Contacting the store first is optional and does not limit your right to complain.

9. Changes to this policy

The policy should be updated when the operator, data uses, recipients or other relevant practices change. The current version and its revision date will be available on this website. A policy update does not automatically supply consent or another legal basis for a new use of your information.